Refund Policy
1. Overview
At HASLA, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a hassle-free refund policy within 30 days of the delivery date.
2. Eligibility for Refunds
To be eligible for a refund:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale.
- Gift cards.
- Customized or personalized items, unless they are defective or damaged.
4. Refund Process
Step 1: Contact us at info@haslakorea.com to initiate a refund request. Include your order number and a description of the issue.
Step 2: Once your request is approved, we will provide instructions on returning the item.
Step 3: After we receive and inspect the returned item, your refund will be processed within 7-10 business days.
5. Shipping Costs
Refunds do not include original shipping costs unless the item was defective or incorrect.
Customers are responsible for return shipping costs unless otherwise agreed upon.
6. Late or Missing Refunds
If you haven’t received your refund:
Check with your bank or credit card provider, as processing times may vary.
Contact us at info@haslakorea.com for further assistance.
7. Exchanges
If you wish to exchange an item, please follow the same steps outlined above. Exchanges are subject to product availability.
8. Contact Information
If you have any questions about our Refund Policy, please reach out to us:
Email: info@haslakorea.com